FAQ
1. What is the minimum order quantity for wholesale purchases?
For wholesale orders, there is a minimum order quantity that varies for each product. We require this to ensure efficient processing and shipping.
2. Can I purchase a single item?
Yes, you can purchase a single item! However, please note that the price for individual items will be slightly higher than the wholesale price. This is because we charge a small handling fee, but it's still more affordable than retail prices since it's based on our wholesale pricing.
3. Are you a factory?
While we do not operate our own factory, we have established strong partnerships with multiple ceramic manufacturers. Purchasing directly from factories often incurs commission costs for sales staff. By collaborating closely with these factories, we can avoid those extra costs, which helps us offer you better prices than if you ordered directly from a factory.
4. How do you ensure product quality?
We prioritize quality by selecting only reputable factories to work with. If a factory does not meet our quality standards, we will seek out more reliable partners. Unlike dealing with a single factory, which may leave you without recourse if issues arise, our approach allows us to ensure that you receive high-quality products each time.
5. How can I place an order?
To place an order, simply browse our website, select the products you wish to purchase, and follow the checkout process. If you have any specific questions or need assistance, our customer service team is here to help!
6. What is your shipping policy?
We offer global shipping on all our products. Shipping costs and delivery times may vary based on your location and the order size. You will receive a tracking number once your order has been shipped.
If you have any other questions or need further assistance, feel free to contact us!