Why is there still a charge for free refund of train tickets? When will the free refund policy for Spring Festival train tickets start?

With the spread of the novel coronavirus during the 2020 Spring Festival, many schools have had to postpone the start of the new semester. At this time, the train tickets you bought must be refunded. Today, 12306 officially announced that there will be no handling fee for refunds during this period, which means that the free refund policy for train tickets has officially started. However, some people have expressed concerns that even though it is free, why are there still fees charged when refunding tickets on the platform? Let's take a look at the reasons!

Why is there still a charge for free refund of train tickets?

When you saw the free refund policy for train tickets, you immediately went to 12306 to apply for a refund. You never expected that the system would still deduct the handling fee. Why did it deduct 10 yuan from my refund?

What I want to say is that everyone should read the news carefully. It says that starting from midnight on January 28, a handling fee will still be deducted for ticket refunds today. . .

It is recommended that those who have already picked up their tickets delay their refunds. It is really inconvenient to go to the train station now that the city and village are closed. The epidemic is serious and it is not convenient to go out. If you can't refund online, just delay it.

When will the free refund policy for Spring Festival train tickets start?

From January 28

China State Railway Group Co., Ltd. has decided that from 0:00 on January 28, 2020, for national railway train tickets purchased at stations, 12306 websites and other channels, if passengers voluntarily change their itineraries and need to refund their tickets, the railway department will not charge a refund fee, and will handle the refund together with the purchase of railway passenger insurance. Due to the different start dates of schools in different places, from now on, no refund fee will be charged for the refund of student tickets, and will handle the refund together with the purchase of railway passenger insurance.

User comments

I hope those bus stations can refund people's tickets for free, because some people have already returned to their homes, but they don't know about this thing, because when they left the city, it was not so serious, but now. I hope to give a good answer to friends who can't go back to work.