Is Cainiao Express open during the epidemic? When will Cainiao Express open during the epidemic?

We all know that Cainiao Post is a place to receive express delivery. Many people will deposit their express delivery at Cainiao Post after online shopping, so that it will be very convenient to pick up the express delivery. There will be a certain amount of time buffer, and no one at home can pick up the package after a period of time. So is Cainiao Post open during the epidemic? Let's take a closer look!

Is Cainiao Express Station open during the epidemic?

In places where the epidemic is severe, Cainiao Express Stations are closed, while in places where the epidemic is mild, Cainiao Express Stations have resumed operations and can receive express deliveries.

Don’t be nervous about picking up express deliveries during a severe epidemic. Just pick up the express deliveries normally because the virus only survives on the surface of objects for a few hours and the express delivery has exceeded the virus’s survival time.

When picking up express deliveries during the epidemic, don't be nervous or worried, just live your normal life. After receiving the express, disinfect the express packaging with alcohol, hand disinfection, and wash your hands. You don't need to take the outer packaging home, just absorb and disinfect it after returning home, don't be too nervous.

If you want to pick up a parcel during the epidemic, try to have the parcel delivered downstairs and pick it up yourself. Avoid contact with too many people and wear a mask and a hat. It is best to wear disposable gloves when picking up items. You can throw them away after picking up the items. Spray the outside of the parcel with alcohol before picking up the items.

When will Cainiao Station open during the epidemic?

Cainiao Express Stations in many areas have already opened, but in areas where the epidemic is severe, it is estimated that they will not open until the epidemic is over.

In recent days, the express delivery industry in many places has gradually resumed normal operations. As the terminal link of express delivery, more and more Cainiao Post Station outlets in the city have resumed business. In the special period of epidemic prevention and control, in order to improve the efficiency of pickup and reduce personnel contact, all Cainiao Post Station outlets have uniformly implemented self-service scanning code pickup service.

In many Cainiao Post Station outlets in the city, eye-catching "Self-service Scan Code Pickup" posters were posted at the gates. When picking up parcels, consumers no longer need to verbally pass on the phone number or pickup code to the outlet salesperson as in the past. They only need to scan the QR code on the poster through Taobao, Alipay or Cainiao GOGO mobile app at the outlet, enter the pickup system, check the express that has arrived, and click "Take Out". The outlet salesperson can obtain information from the terminal, pick up the express and deliver it to the recipient at the door, without face-to-face language communication throughout the process. The system also supports the pickup function. After the pickup is completed, the recipient can comment on the epidemic prevention work of the outlet through the system.

Most consumers approve of this response by Cainiao Post. Scanning the code to pick up parcels is convenient and fast. We don’t need to go into the store to report the pickup code to the staff. We can just wait at the door, which is safer and more reassuring. In addition, Cainiao Post also requires all outlets to strictly implement the "three safety" epidemic prevention measures. Before business, staff must measure their body temperature and check in online for health. They must wear masks throughout the business, and disinfect the venue and packages regularly. In many business outlets, all staff members wore masks, and the gate was marked with "This area has been disinfected" and the disinfection time.

How many days can the Cainiao Station be kept?

Starting from the day you receive the pick-up SMS, the item can be stored for free for 5 days. If it exceeds 5 days, a daily storage fee will be charged.

Cainiao Station is an offline collection service site provided by Tmall and Taobao for members. When placing an order on Tmall or Taobao, you can choose Cainiao Station and pick up the goods at a nearby designated Cainiao Station.

For users who have difficulty receiving goods and have privacy protection needs, when filling in the address after placing an order on Tmall and Taobao platforms, they can select the "Cainiao Post" launched by Cainiao Network from the page to use the free parcel collection service. In addition to the continued efforts of the "Cainiao Post" free parcel collection service, Cainiao Network will also cooperate with partners on delivery: by integrating the delivery needs of scattered users, reducing the logistics costs of the last mile, optimizing timeliness, and improving user experience.

How to receive express delivery safely

① Wear a mask when picking up parcels. Minimize contact and communication with the courier. If you need to sign for the parcel, try to keep a distance of more than 1 meter.

② Use 75% alcohol or prepared 84 disinfectant to spray on the express box. If you don’t have it, try not to touch it directly with your hands, but wear disposable gloves or put a paper towel on it.

③Try not to bring express boxes into your home, and throw them at the designated location when you go out to throw away the trash.

④ After bringing the goods home, spray alcohol on the purchased items or place them in a dry and ventilated place for 30 minutes.

⑤Don’t forget to wash your hands again.