When will the 2020 train ticket refund period be extended? How to refund the 2020 Spring Festival Wuhan train ticket?

Due to the epidemic in Wuhan, trains in Wuhan have been suspended. For passengers who have purchased tickets for related trains but cannot take them, the Railway Bureau has extended the refund period. The latest news is that the refund period for train tickets has been extended to March 21. Let's learn more about the details.

When will the 2020 train ticket refund period be extended?

Due to the epidemic, the national railway has extended the ticket refund period to March 31. Passengers who have picked up paper tickets, paid in cash, and picked up electronic ticket reimbursement vouchers can refund their tickets before this time, and there is no handling fee.

Passengers who purchased tickets with cash or exchanged for paper tickets (including reimbursement vouchers) before 24:00 on February 5 can postpone the refund until 24:00 on March 31 if they are unable to go to the station to process the refund before departure.

From January 21 to now, more than 90 million railway ticket refunds have been made nationwide, and more than 95% of them were processed online. Paper tickets that cannot be refunded online can be refunded within the relevant period according to relevant regulations.

How to refund Wuhan train tickets during the 2020 Spring Festival travel rush

If the entrance to the station where the train ticket is issued is closed, a refund can be processed within 30 days from the date when the entrance is restored.

In areas such as Wuhan and Hubei where train stations have been closed, ticket refunds can be made within 30 days from the date these stations are reopened, making it as convenient as possible for passengers to refund their tickets. In other words, after the Wuhan Railway Station is reopened, ticket refunds can be made within 30 days.

Refunds must be processed at the station where the ticket was purchased or the departure point. No refund fee will be charged during the process, and railway passenger insurance will be processed together.

How to refund paper train tickets in 2020

For those who cannot process a refund online, one is to take away the paper ticket, the second is to pay in cash, and the third is to take away the reimbursement voucher in the case of an electronic ticket. In response to these three situations, the railway department has extended the refund period to March 31. Before March 31, these tickets can be refunded at the station, and the next step will be to continue to optimize according to changes in the epidemic.

Related News

The railway department has released official news and has adjusted the free ticket refund policy again. From 0:00 on February 6, 2020, for national railway train tickets purchased at stations, 12306 websites and other channels, if passengers voluntarily change their itinerary before departure and need to refund their tickets, the railway department will not charge a refund fee, and will handle the refund together with the purchase of railway passenger insurance.

For passengers who are unable to process ticket refunds online, the railway department continues to introduce service measures to extend the refund period.