How to return Taobao during the epidemic? Can I still return Taobao during the epidemic?

During the epidemic, many Hubei netizens were unable to sign for the express parcels they purchased online, or wanted to return the goods but could not send them by courier. However, Taobao has a rule that returns cannot be made after the return period has expired. What should we do in this situation? Let's take a look at the introduction provided by this site!

How to return goods on Taobao during the epidemic

According to a professional lawyer, the epidemic is a force majeure factor and should not be counted within the seven-day period. If Taobao merchants do not process returns, customers can file a complaint.

Can I still get a refund if the return period on Taobao expires during the 2020 epidemic?

1. You can consult other couriers, such as the post office, SF Express, etc. If the courier cannot be sent, you need to negotiate with the seller and explain the current situation of the courier. I think the seller will understand.

2. Contact the merchant to negotiate a solution, or ask the merchant to process the refund first, and then return it to you if there is a courier.

When will Hubei express delivery resume in 2020?

Most likely after February 20th.

Roads are blocked everywhere and express delivery is not available, which has greatly affected our lives. Let’s quickly get express delivery in Hubei back on track!

Some netizens said that EMS can come in... but they won’t deliver it when it arrives... I really beg you to deliver it quickly. You don’t need to deliver it to my doorstep, just leave it at the community duty gate. I’m too afraid of losing it... I called the customer service to ask if they have fully resumed work, but the customer service was speechless.

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In the current epidemic situation, it is a bit exaggerated to say that picking up express parcels is like being in a spy drama, but I think we should pay more attention to taking protective measures when picking up express parcels, and not take chances, so as to avoid being infected with the new coronavirus!

As epidemic prevention and control measures are strengthened, some communities have implemented closed management and do not allow couriers to enter. It is not easy for some couriers to wait in the cold wind to deliver a parcel, so it is the most basic quality to go downstairs in time to pick up the parcel when you receive a call.