Can I cancel my mobile broadband service without returning the modem? Why should I return the modem when I cancel my mobile broadband service?

You must bring the modem with you when you report the suspension of your mobile broadband, otherwise the mobile business hall will not process the suspension. This is because the modem was originally lent to you by Mobile when it installed the broadband, and you paid a deposit for it. When you report the suspension of your mobile broadband, you will get the money back if you return the modem, and it will also be convenient for you to apply for other broadband later.

Can I report my mobile broadband connection but not return the modem?

No way.

According to the current broadband service options, you have to pay a deposit when you apply for home broadband, so if you don't return the modem, the deposit is non-refundable. Unless you buy a modem separately, you will continue to be charged if you don't report it, and you will need to pay the previously deducted fees when you use it again, and it will have a bad impact on you, and it will be recorded as a record of arrears.

Why do I need to return the modem when I report my mobile broadband service suspension?

The modem was originally lent to you, so you need to take it back. In addition, the optical modem is useless to you if you don't give it to him, because you must bind the optical modem through the internal system of China Mobile to use it normally. The broadband cancellation will automatically unbind it. If you take it to China Telecom or China Unicom's network, they generally won't bind it for you, so you have to use the one they provide. So even if you don't return it to him, you are just taking an electronic garbage.

Do I have to be the person who reports the suspension of my mobile broadband?

Currently, both the business hall and 10086 human resources can handle the suspension and resumption of mobile broadband, and can also query the current status of mobile broadband.

To apply for broadband extension at the business hall, you must present your original valid ID or service password.

The broadband shutdown application takes effect immediately and will take effect within 24 hours after the broadband is restored.

The expiration date of special monthly rent or annual package that has not yet expired during the broadband shutdown period will be postponed.

You can apply for it up to twice a year, and the maximum downtime for each time is 3 months (calculated from the date of application, accurate to seconds). If you do not apply for resumption of service for more than 3 months, the system will automatically resume service.

Because business rules vary from province to province, please call 10086 for consultation on specific matters.