How much is the monthly salary of 10086 inbound customer service? What is the job content of 10086 inbound customer service?

The salary of 10086 customer service is linked to personal performance. Customer service is a service industry. It can be said that facing various users for a long time may bring different negative emotions, such as various insults or blames to you. Therefore, the negative emotions of customer service will increase, and the pressure is very high. If the service industry does not have a right mentality, negative emotions may increase, and finally the mood will deteriorate, affecting daily life and work.

How much is the monthly salary for 10086 inbound customer service?

It’s probably around 3000-4000.

Their salary structure is base salary + performance + business assessment

How is performance calculated?

It is counted based on the number of calls you receive every day. Every month, a certain number of positive reviews are required and there cannot be any negative reviews. If you have negative reviews, the corresponding number of positive reviews will be deducted.

It is relatively easy to get good reviews for China Unicom's outsourced performance. Their internal people will call in and ask a few simple questions, and then give you good reviews. This is done by brushing good reviews. But I don't know if this is the case with China Mobile. Anyway, I have not experienced brushing good reviews with China Mobile.

In addition, the benefits of outsourcing services provided by China Mobile cannot be compared with those provided by real China Mobile. The minimum rest time is 6 days a month, and the employees work in shifts. The so-called benefits such as phone calls and data traffic are basically not available to the employees of outsourcing companies. Of course, the company will purchase social insurance, which is inevitable.

What is the job of 10086 inbound customer service?

Answer customer complaint calls. Usually, I answer customer calls while sitting in front of the computer, and then quickly search for customer complaint-related business information based on the knowledge base, and explain and answer questions to customers based on the business information. If I encounter issues such as rates, I need to authenticate and query customer information, understand the customer's calls, consumption, etc., analyze customer complaints, and respond to customers.

This type of work requires familiarity with the operation of computers and mobile business systems, a certain understanding of the business, and the ability to appease customers slightly for particularly difficult problems, and to respond to customers after clarifying the details and consulting the team leader. Generally, there are several agents working at the same time, and the overall work is not difficult, but it requires strong psychological endurance, because a considerable number of customers complain with resentment, and all kinds of abusive words will come out of their mouths, and the mobile company focuses on assessing customer satisfaction. If it is not handled well, or the tone of voice is not well controlled during the customer's reply, it will lead to customer escalation of complaints and low satisfaction scores, which will greatly affect their own performance and thus affect their income.

What are the side effects of being a 10086 customer service representative?

1. Let’s talk about the harm to the body first

The number of calls we receive every day is more than 200, and the customers we meet are of all kinds. We cannot lose our temper with customers, nor can we insult them, but when customers insult or lose their temper with us, what should we do? Accumulating so many emotions every day is harmful to the body. When you cannot vent your emotions correctly, the physical harm can be imagined.

2. Listening

Receiving more than 200 calls every day will cause bombardment-like damage to your earphones every day, and will cause tinnitus and headaches to your hearing over a long period of time.

3. Occupational diseases

Because when we talk to customers, we always say "please", "you", "hello", "goodbye". So I couldn't correct it for a long time. At that time, I was working in other companies and was very polite to my colleagues. I always said "please" and "this and that". My colleagues felt that I was very strange and it was difficult for me to integrate into the company for a while.

4. Thinking Patterns

This is probably the most serious problem. We live a life of going to work, going to school, going home, and going home. We have no passion, no fighting spirit, and no ambition. We go to work at a certain time every day, and answer phone calls at work. The questions we ask are: how much did I pay for my phone bill this month? How much data do I have? What packages are more cost-effective? What discounts are available recently? How come my home has internet access again? These inherent answer patterns have been generated in our minds. Once the command is triggered, they will be generated. Over time, they will become fixed in our hearts. Whether psychologically or spiritually, they will bring us a certain degree of dullness. The thinking pattern is different from that of ordinary people. It is easy to lose fighting spirit because of such a boring and dull life every day. People also tend to become irritable.