What happened to Xiaomi 10's gourd screen? What caused the Xiaomi 10 gourd screen incident?

What happened to the Xiaomi Mi 10 gourd screen? Recently, many netizens have said on Tieba, forums, Weibo, etc. that their newly purchased Xiaomi Mi 10 has a black spot, similar to the shape of a gourd, which greatly affects the experience. How will the Xiaomi Mi 10 gourd screen incident be resolved later? In fact, the key point is that if the after-sales service is good, consumers will not worry. If Xiaomi's improper handling this time becomes a black spot, other mobile phone manufacturers will definitely not let it go when they attack each other. Let's look forward to how Xiaomi will solve it!

What’s wrong with Xiaomi 10’s gourd screen?

Some people still don’t understand what the “gourd screen” of the Xiaomi 10 series means. Let me show you a picture. It shows two intersecting small circles at the hole in the screen, as shown in the picture below.

Whatever I say, as a Mi fan, I think this gourd screen incident is really fatal. I hope Xiaomi can pay more attention to quality control. I usually like to recommend Xiaomi to people around me, but my friend bought a Xiaomi for his family and then had problems one after another. He also said that he would never buy Xiaomi again. I really have no way to defend myself. I will continue to support Xiaomi, but if there is a problem, it must be acknowledged, taken seriously, and corrected.

The cause of the Xiaomi 10 gourd screen incident

Recently, many netizens have posted pictures of their Xiaomi Mi 10 or Mi 10 Pro phones, saying that the hole in the phone is abnormal, with a black spot protruding outward, making the hole look like a gourd. At first, I suspected that the picture was photoshopped, but as more and more people posted pictures, I thought it might be true, so I asked a "friend" if this was possible. He said:

This kind of gourd screen is actually a black spot defect, which is a unique packaging leakage problem of OLED and an irreversible damage. Because of the leakage, the local luminous material of OLED is gradually oxidized by oxygen. The whole change process can be completed in a few hours if it is fast or a few days if it is slow.

For some phones, this leakage problem will appear when the phone is turned on. But for most phones, it will not appear at the beginning, but when it is affected by external factors (usually pressure), there is a chance that the package will leak, and it will gradually appear.

[General process] First, there are scattered bright spots, then colorful spots, and finally black spots (the whole process is a bit artistic)

[Cause inference] There are two possible reasons for this problem:

1. OLED manufacturers have unreasonable packaging design near the punch hole;

2. The camera structure of the whole machine interferes, resulting in mechanical design problems of the whole machine.

Judging from the few pictures I have seen so far, since the position is relatively fixed, it is most likely caused by interference with the camera structure of the entire machine.

What do you think of Xiaomi 10’s gourd screen?

This gourd was oxidized due to poor packaging. This has happened to many brands before. It has the same reason as leakage, which is that some products do not have good quality control.

There have been precedents for this situation before.

Oppo Ace has had this problem before, after all, it is a big manufacturer with a solid foundation. If there is a problem, just replace it, and the owners did not complain too much, at most they complained about their bad shopping experience.

There is also a small factory with weak after-sales service. When there is a problem, they will not repair it for customers. They insist that it is because of human squeezing that the package is damaged and then oxidized. It costs 800 yuan to replace the screen. As a result, many people are deterred from buying this phone (including me).

If Xiaomi could admit its mistake in time and refund or exchange the defective products, netizens would probably just mock it. It has to admit that its competitors are criticizing Xiaomi. It has to be punished for making mistakes and stand at attention when punished. In the end, its reputation was not damaged too badly.

If additional compensation is given, netizens will call it a company with a good conscience (just like when there is an error in the King of Glory server and an email is sent for fragment compensation).

If they delete posts, use bad PR, and refuse to admit their mistakes, their high-end road will not only be over, but will be gone for at least five years. If they can’t become high-end in five years, I guess that’s the end of Xiaomi.

Related News

In the past few days, some users who participated in the first sale of Xiaomi 10 have sent pictures or videos on JD.com, Tieba, and Blog to report that the front camera of the phone they received was abnormal. It is said that the leakage at the hole of the front camera caused the "gourd screen", causing many users who bought Mi 10 to panic. To be honest, it is okay that the lens cover of the first sale machine is installed upside down, at least it is not a quality problem that affects the use. But the leakage on the edge of the camera is more serious, at least it should not appear in high-end flagship phones! This problem is not a black, but it really exists, and it should be dealt with positively. It is not easy for Xiaomi 10 to impact the high-end market, and high-end phones also need strong quality control and reputation, but this failure before success has indeed brought Xiaomi a lot of trouble and challenges.