Is there no handling fee for ticket refunds during the 2020 Spring Festival? When will the waiver of ticket refund fees begin?

After the official announcement of the free refund for train tickets, many netizens asked whether air tickets could also be exempted from service fees and be refunded for free. In fact, starting from the 24th, the Civil Aviation Administration has required major airlines not to charge service fees for refunds, because of the sudden outbreak of the new coronavirus, after all, free refunds are required. So, when will the free refund fee for air tickets start? Let's take a look!

Is there no handling fee for refunding 2020 Spring Festival air tickets?

In order to fully carry out the joint prevention and control of the new coronavirus pneumonia epidemic, the Civil Aviation Administration requires that from 0:00 on January 24, 2020, if passengers who have previously purchased civil aviation tickets voluntarily cancel their tickets, all airlines and their ticket sales agencies should handle the refund free of charge and shall not charge any fees.

Some netizens expressed the hope that the civil aviation department will issue free refund measures as soon as possible. In response to the State Council's decision to delay work, the railway department has already issued measures. When will you take action? We have received news from our unit that we can only go back after receiving notification. The refund fee for the tickets booked by several people on January 24 is as high as more than 5,000 yuan. We hope that the civil aviation company will pay attention, listen to the voice of the people, and issue corresponding policies as soon as possible.

When will the cancellation fee waiver start?

Starting from January 24, all airlines have announced that they will not charge for ticket refunds, but the rules of each airline are different.

Some netizens expressed the hope that the policy will be more perfect. The people who voluntarily refunded their tickets before January 24 are the ones who should theoretically compensate for the loss of handling fees. As an authoritative official, you, the civil aviation officials, first, did not set the departure time of the tickets to the normal peak of the statutory Spring Festival holiday, taking advantage of the loophole of the Spring Festival travel rush. Second, you are a smokescreen. Under the premise of an imperfect policy, you handed the details of the refund time to each airline and let them set the standard themselves. After January 24, the peak of the Spring Festival travel rush has long passed. Those who can go home have already returned, and those who cannot go home still cannot go back. What is the point of stopping losses for the people? Please give feedback to the central government in a timely manner!

Related News

According to the notice of the Civil Aviation Administration of China, starting from 0:00 on January 24, 2020, all airlines should process voluntary refunds for passengers who have purchased civil aviation tickets. The notice of the Civil Aviation Administration of China did not indicate that refunds after 0:00 on January 24 will be exempted from the refund fee. If refunds are processed before this time, airlines should refund the refund fees to passengers.