China Payment and Clearing Association: 2022 Mobile Payment User Questionnaire Survey Report

The survey shows that 95.8% of users said they frequently use QR codes, 41.6% of users frequently use QuickPass, and 35.6% of users use third-party client payments; at the same time, more than 80% of users use mobile payment every day, and mobile payment has become an indispensable payment method in people's daily lives.

The report pointed out that 90% of single payment amounts were below 500 yuan. The penetration rate of mobile payment in various scenarios has further increased, with the penetration rates of catering, transportation, and livelihood services reaching 96.9%, 76.3%, and 68.5%, respectively. Medical and health care has become one of the mainstream usage scenarios.

In terms of payment fund sources, more than 60% of users have bound more than 3 bank cards to meet payment and account management needs in different transaction scenarios. Bank cards are still the most commonly used source of funds for mobile payment users, with savings cards (79.1%) and credit cards (69.2%) accounting for the highest proportion, while payment account balances (46.8%), money market funds (19.1%) and consumer credit products (19.3%) accounted for significantly less, down 15.7, 9.6 and 17.1 percentage points respectively.

Since small amount payments are more frequent, the password-free payment function is widely accepted by mobile payment users. The report shows that nearly 60% of users have opened the password-free payment function, and the main reason is that it can complete transactions quickly and save time. Among the usage scenarios of the password-free payment function, the most frequently used one is taking public transportation.

In terms of personal payment codes, nearly 70% of surveyed users have used personal payment codes. The main scenario for users to use personal payment codes to receive payments is sporadic transfers, with 79.1% of users choosing this scenario. Fifty percent of users have learned about personal business payment codes and hope to get easier-to-understand product descriptions, simpler user manuals, and richer service functions.

In terms of aging-friendly renovations, more than 70% of users have helped their parents or other older relatives and friends use mobile payments. The penetration rate of mobile payments among the elderly population is gradually increasing, and aging-friendly renovations are beginning to show results.

It is worth noting that security risks are still the biggest concern of mobile payment users, followed by the wide range of merchant acceptance. 13.7% of users have actually encountered security issues, and the biggest concern of users is the leakage of personal privacy information. However, compared with the previous year, users' attention to various security issues of mobile payment has dropped significantly, indicating that the security level of mobile payment has been effectively improved and recognized by users. Concerns about the leakage of personal information have dropped by 12.6 percentage points, concerns about fake barcodes have dropped by 24.3 percentage points, and concerns about the theft of account funds have dropped by 31 percentage points. Based on this, the safeguard measure that users most expect market entities to take is to provide timely payment risk warnings, accounting for 83%.